If you would like to make a return, please complete the return form that was included with your purchase and return it with the shoes to our distribution center address below.
Souls by LT
ATTN: Web Returns
150 Huddleston Rd, Suite 1100
Peachtree City, GA 30269
All returns will be issued an online credit or exchange only. All sales are FINAL on sale styles. Refunds will not be issued. An online credit will be issued up to 15 days from date items were received. Shoes must be unworn, in the original box, and free of scuff marks. We reserve the right to refuse a refund based on the returned condition. Online orders cannot be returned in-store.
We recommend trying on your shoes on a soft surface (i.e. rug/carpet) to avoid scuffing the bottoms, especially if you think you may need to return them.
Items must be returned in the original shoe box with the original packing. Please place the shoe box inside a larger packing box when shipping your return back to us.
Please note shipping charges are non-refundable and you assume responsibility for the return shipping costs.
E-gift cards are non-refundable, non-redeemable for cash and cannot be replaced if lost or stolen. E-Gift cards are not redeemable in-stores and can only be used online.
*All sales are final on sale shoes*